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Hotel Seri Malaysia Kuala Terengganu, Kuala Terengganu
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Key details
About the Hotel
Lot 1640, Jalan Hiliran, (Balik Bukit),
Kuala Terengganu,
Malaysia,
Terengganu
Hotel Seri Malaysia Kuala Terengganu is strategically located in the prime touristic area of City Center, providing easy access to key attractions. The hotel features modern amenities and a welcoming service team fluent in English and Malay. It offers comfortable accommodations with essential facilities for travelers. The hotel is also situated close to local landmarks such as Pasar Payang and the Sultan Ismail Nasiruddin Shah Stadium.
Location
Located approximately 4 miles from the State Museum of Terengganu, the hotel is a short distance from popular attractions. The nearest airport, Sultan Mahmud Airport, is just 7.5 miles away, with airport shuttle services available for a surcharge. Guests can explore the area's natural beauty at Batu Buruk Beach and nearby parks.
Rooms
Each of the 135 air-conditioned rooms is equipped with modern conveniences, including minibars and flat-screen TVs. Private bathrooms feature complimentary toiletries, shower facilities, and bidets. Some rooms offer city views, while others provide a peaceful river view. Guests can expect to find a kettle, wardrobe, and carpeted floors in every unit.
Eat & Drink
Hotel Seri Malaysia Kuala Terengganu hosts Cafe Sekayu Coffee House, which provides a range of buffet and Asian breakfast options. This dining venue features al fresco dining, allowing guests to enjoy meals in a pleasant outdoor setting. Room service is also available for guests who prefer to dine in the comfort of their rooms.
Leisure & Business
The hotel offers recreational facilities, including a garden area for relaxation. Business needs are accommodated with amenities like dry cleaning, luggage storage, and a 24-hour front desk. Free WiFi access is available in public areas, ensuring connectivity for both leisure and business travelers.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Stay
The room was incredibly cozy, with a plush bed that made it easy to relax after a day of exploring.view full review
Breathtaking Views
Dining at the hotel restaurant offered stunning views of the main river, enhancing every meal with a beautiful backdrop.view full review
Refreshing Pool
The pool area provided a lovely escape, with crystal clear water and a perfect temperature for a refreshing dip.view full review
Inviting Ambiance
The living area was well-designed and inviting, creating a perfect space for quality family time and relaxation.view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Dining
Restaurant
Business
Meeting/ Banquet facilities
Fax/Photocopying
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Sun terrace
BBQ facilities
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Patio
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Lot 1640, Jalan Hiliran, (Balik Bukit),
Kuala Terengganu,
Malaysia,
Terengganu
Map view
Lot 1640, Jalan Hiliran, (Balik Bukit),
Kuala Terengganu,
Malaysia,
Terengganu
City landmarks
Mosque
Crystal Mosque
3.2
mi
Jalan Sultan Zainal Abidin
Bukit Puteri
2700 ft
Jalan Sultan Zainal Abidin
Maziah Palace
2800 ft
Mosque
Abidin Mosque
3100 ft
Aiman Legacy Sourvenir Cenderamata
2100 ft
Pulau Wan Man
Islamic Heritage Park
1.3
mi
Island
Duyong Island
3000 ft
Pulau Duyung Kecil
Kota Lama Duyung
2900 ft
Mosque
Al-Muktafi Billah Shah Mosque
1.4
mi
Mosque
Masjid Kampung Duyung Kecil
2700 ft
Jalan Sultan Zainal Abidin
Kuala Terengganu Tourism Information Center
2900 ft
Parks
Pasar Payang Kuala Terengganu
1.8
mi
Harbor
Pasar Payang Alley
1.8
mi
Jalan Sultan Zainal Abidin
Shahbandar Jetty
1.8
mi
Nearby
Jalan Bandar
Street art
1300 ft
209 Jalan Kampung Cina
Turtle Sculpture
600 ft
Jalan Kampung Laut Kampung Laut
Pusat Sains & Kreativiti Terengganu
1900 ft
Jalan Balik Bukit
Kuala Terengganu Waterfront
1300 ft
Jalan Kampung Cina
Pulau Warisan KT
1300 ft
Jalan Kampung Cina
Chinatown, Kuala Terengganu
300 ft
Shopping Area
Paya Bunga Square
1500 ft
20300 Kuala Terengganu
Makam DiRaja Bukit Keledang
300 ft
Jalan Kampung Cina
Ho Ann Kiong Temple
800 ft
Jalan Bandar
Waterfront
1300 ft
off Jln Kampung Cina
Turtle Alley
1300 ft
79
World Heritage Lane
1600 ft
47 Jalan Kampung Cina Kampung Banggul
Payang Memory Lane
1700 ft
Taman Tamadun Islam
Taman Monumen
1900 ft
Kuala Terengganu Drawbridge
1900 ft
Jambatan Angkat Terengganu
1900 ft
Restaurants
Restoran Plan A
900 ft
Jalan Sultan Ismail
Mei Fong Curry Noodles
900 ft
178 Jalan Kampung Cina
Fauzi Nasi Kerabu
2200 ft
Jalan Sultan Sulaiman
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
strategic location
proximity to local attractions
room facing Chinese temple
lack of helpfulness in service
6.8/10
Nice
Rooms
6.7
Location
8.3
Service
6.9
Dining
6.7
Guest reviews
6.8/10
based on 30 review
3/5
based on 80 review
7.0
7.0/10based on 1670 review
#26 of 59 hotels in Kuala Terengganu based on Tripadvisor
Douglas
United Kingdom,
June
2024
6.8/10
The hotel's location is strategic and near Pasar Payang, good because it's nearby shops and offers better than basic comforts by the riverside. The rooms have 2 single beds and are okay, but the bedsheets are dirty with stains and smelly, towel very dirty, tea facilities very poor, water heater not working, and the lighting is very bad with only 1 working bulb.
Rooms
5.0
The rooms are decent with a good location and 2 single beds. However, there were cleanliness issues with dirty bedsheets, towels, and poor tea facilities. The lighting was also inadequate.
Service
7.0
The service was friendly but not really helpful in providing information. However, during check-out, there were no issues. Room service and housekeeping were very good.
Location
8.0
The greatest attraction is the hotel's strategic location near Pasar Payang, the beach, restaurants, China Town, and Tribunal Tuntutan Pembeli Rumah. It's close to the Payang Market and the night market, enhancing the overall experience.
Dining
8.0
The dining experience is better than other hotels in terms of variety but can be crowded in the afternoon. However, the pastries are homemade and delicious.
Facilities
6.0
The facilities are satisfactory, but improvements are needed, especially in terms of cleanliness and maintenance. The hotel could enhance the overall experience by upgrading their facilities.
Eric
United Kingdom,
June
2024
6.8/10
Although the hotel's facilities are a little dated and not overly comfortable, my stay was as promised during booking, but the rooms were not very clean and had a slight odor. The service was mostly attentive and satisfactory, except for a lack of information assistance. Its location is quite good, being close to local attractions and within the city center. The dining experience was satisfactory with decent breakfast options. The facilities were average, and the value for money was acceptable.
Rooms
6.0
The rooms, although not the most comfortable or newest, were as described during booking, but cleanliness and odor were issues.
Service
7.0
Most of the staff was nice and attentive while serving us. However, they lacked helpfulness in providing information.
Location
8.0
The hotel's strategic location near local attractions and in the city center was quite good for my family and me.
Dining
7.0
The breakfast had enough variety and met a good standard, which was satisfactory during my stay.
Facilities
6.0
The facilities provided were average for the price paid, with no standout features.
Rob
United Kingdom,
June
2024
6.8/10
The hotel is strategically located near Chinatown and just 11 minutes away from Pasar Payang, offering a good view of the waterfront. The rooms were facing the Chinese temple, which was not ideal for a Muslim like me but as promised during booking. The service was friendly at reception and in the restaurant, although not really helpful in providing information. The dining experience was satisfactory with a decent buffet spread, but breakfast was not included. The hotel's proximity to local attractions like Pasar Payang and cafes is a big plus.
Rooms
6.0
The rooms were as promised, with one single bed and one double bed. However, facing the Chinese temple was not suitable for me as a Muslim.
Service
7.0
The staff were friendly but lacked helpfulness in giving information.
Location
8.0
The hotel's location near Chinatown and Pasar Payang was strategically convenient, offering good views of the waterfront.
Dining
7.0
The dining experience was decent with a buffet spread, but unfortunately, breakfast was not included.
Facilities
6.0
strategic location
room facing Chinese temple
R.
United States of America,
June
2024
6.8/10
I had a mixed experience at the hotel. While the location was convenient and close to many local amenities, the rooms were in need of refurbishment. The service, especially towards European customers, was excellent, but the cleanliness could be improved. The dining options were limited, but the hotel facilities were satisfactory. Overall, a decent stay with some room for improvement.
Rooms
6.0
The rooms were old and really need refurbishment.
Service
7.0
The service was very good overall, especially towards European customers. However, the cleaners could be more attentive.
Location
8.0
The hotel is in a convenient location, close to all local amenities and at the end of China Town in Kuala Terengganu. Walking to the bus terminal is easy, but it might be challenging with heavy bags.
Dining
6.0
The dining experience was average. The traditional food in Terengganu was sent to the room only on the first day.
Facilities
7.0
The hotel facilities were satisfactory, but nothing extraordinary.
Convenient Location
Room Condition
Frederick
United States of America,
May
2024
7.4/10
Before I entered the room, I noticed the lobby wasn't clean, but thankfully the room was spotless with individual air-conditioning units. All this for RM250 felt like a 4-star hotel.
Rooms
8.0
The room was clean and comfortable.
Service
9.0
The staff at the registration counter were very understanding and knew how to handle customer conflicts. The receptionist was kind and helpful.
Location
8.0
The location is competitive in the tourism industry, near Pasar Payang and within walking distance from places of interest in the city.
Dining
5.0
The dining experience was very disappointing in the cafe, catering mostly to non-Muslim guests.
Facilities
7.0
The facilities need to be in good condition, given the good location and amenities available for backpackers.
A.
United States of America,
May
2024
7.8/10
Although the rooms faced a busy road with no privacy due to the need to keep the curtains drawn, they were nice and clean. The noise from the road, especially cars racing at night, could be disturbing. The service was competent and friendly but a bit slow. The hotel location is a key advantage being close to the city center, especially Pasar Payang, providing easy access to the main attractions of Terengganu. The dining experience offered a decent Malaysian menu with good variety. Overall, the hotel provides a good value for money stay.
Rooms
7.0
The rooms facing the street were nice and clean but lacked privacy due to the busy road outside.
Service
7.0
The service staff were competent and friendly but a bit slow in their tasks.
Location
9.0
The hotel's location near Pasar Payang and other key attractions in the city center of Terengganu is a definite highlight.
Dining
8.0
The dining experience offered a decent Malaysian menu with good variety.
Facilities
8.0
The facilities were satisfactory, providing a good overall experience.
Great location
Lack of privacy
Alan
United Kingdom,
May
2024
6.4/10
My stay at the hotel was a mix of positives and negatives. The location is truly amazing for backpackers being on a river bank at the end of the city, near to several tourist spots. However, the room had issues with a damp, moldy carpet smell and dirty, stained bed sheets. The service was a bit old and not well-maintained, with limited parking and reception staff not being very helpful. The dining experience was okay, offering local delights and a Western breakfast but still lacking in some aspects.
Rooms
5.0
Although the room was large, it had a damp, moldy carpet smell and dirty, stained bed sheets. The tea facilities were poor, and the water heater was not working. Additionally, the lighting was very bad with only one working lamp.
Service
6.0
The service provided by one staff member was arrogant during our check-in. However, the overall service was good, despite being old and not well-maintained, with limited parking. The reception staff didn't provide the best service, and even basic requests like an extra bed seemed difficult to fulfill.
Location
8.0
The location is the greatest attraction, being strategic near Pasar Payang, Kg Cina, and the waterfront, which are within walking distance. It is also near China Town and Shahbandar.
Dining
7.0
The dining experience was okay, offering local delights and a Western breakfast, but it still lacked in some aspects.
Facilities
6.0
Great location
Dirty rooms
Seth
United States of America,
April
2024
6.6/10
My stay at the hotel was a bit of a mixed bag. The location was great, close to many attractions in the city center, but the rooms had a spooky and old vibe. The service provided by the staff at the reception was friendly, and the prices were affordable compared to the service offered. The dining experience was good overall, with some delicious options available, but there were a few letdowns. The facilities were decent but could use some improvements.
Rooms
5.0
The room I stayed in had an old and spooky vibe.
Service
7.0
The staff at the reception counter were friendly and accommodating.
Location
8.0
The hotel is centrally located, within walking distance to many of the city's attractions.
Dining
7.0
The dining options were good with delicious choices available.
Facilities
6.0
The facilities were decent but could be improved.
Bruce
United Kingdom,
April
2024
7.6/10
Staying at the Family Suite in this hotel was a pleasant experience. The room was quiet with a pretty view, large, and clean. The service was friendly, but slightly slow. The location was convenient for exploring the city and shopping. The dining was good with a variety of Asian choices. The facilities were decent.
Rooms
8.0
The room was quiet with a pretty view, large, and clean.
Service
7.0
The service was friendly but slightly slow.
Location
9.0
The location was strategic for exploring the city and shopping.
Dining
7.0
The dining was good due to the variety of Asian choices.
Facilities
7.0
The facilities were decent.
Everett
United States of America,
February
2024
7.8/10
My stay was a mix of positive and negative aspects. The hotel's location was excellent, near the town and other interesting places, right next to Chinatown, which was wonderful. However, the room I received was not the one I booked, which was a bit disappointing. The service, especially the housekeeping staff, was friendly and helpful, making my family feel welcome.
Rooms
7.0
Upon switching on the air-conditioning for the first time, I found my room to be clean and tidy.
Service
9.0
The housekeeping staff was so friendly and helpful, which made my stay more pleasant.
Location
9.0
The hotel's location was excellent, near to the town and other interesting places, and right next to Chinatown. It was a great spot to explore the city.
Dining
8.0
The dining experience was good with a nice selection of Asian food, though it was a bit crowded during lunch hours.
Facilities
6.0
The facilities were satisfactory, nothing exceptional but met my basic needs during my stay.
Great location
Room mix-up
Ben
United States of America,
February
2024
6.4/10
The hotel has a pretty view and is quite comfortable, but needs refurbishing. It is clean enough and good for a basic night's rest. The service is competent but slow, lacking good communication skills and courtesy. The location is convenient, close to Chinatown and the waterfront. The dining has variety but could offer more Malay cakes and improve service. The facilities are average.
Rooms
7.0
The room was quiet with a nice view.
Service
5.0
The service was competent but lacking in communication skills and courtesy.
Location
8.0
The location is convenient, close to Chinatown and the waterfront.
Dining
6.0
The dining has variety but could improve service.
Facilities
6.0
The facilities are average.
Jake
United Kingdom,
February
2024
7.4/10
I had a pleasant stay at the hotel. The room was quiet and offered a pretty view, but I was disappointed to find no wifi reception in my room and that breakfast was not included, based on the type of room booked.
Rooms
7.0
My room was quiet and had a pretty view, but the lack of wifi reception was inconvenient. The room did not come with breakfast despite my expectations.
Service
7.0
The staff were competent enough and quite friendly, although a bit slow at times. I was pleased with their responsiveness to my request for extra amenities.
Location
8.0
The hotel's location was convenient, close to town and within reach of various attractions like Kampung Cina and the Draw Bridge.
Dining
8.0
The dining options were diverse, catering to different preferences. However, I wish they would include more local delicacies to enhance the experience.
Facilities
7.0
The facilities were satisfactory, meeting basic needs during my stay.
Christopher
United Kingdom,
February
2024
8.0/10
I had a pleasant stay at the hotel with a pretty view from my quiet room, although it faced the street. The service was friendly but a bit slow at times. The location was great, right in the heart of the city, near Chinatown and other attractions. The dining options were varied and satisfying, catering to all guests.
Rooms
8.0
My room was quiet and offered a pretty view. It was clean and comfortable.
Service
7.0
The staff at the hotel were competent and friendly, although a bit slow in their service.
Location
9.0
The hotel's location is fantastic, right in the heart of the city near Chinatown and other attractions.
Dining
8.0
The dining experience was satisfying with a variety of options to choose from.
Facilities
8.0
The hotel offers good facilities to enhance the stay experience.
Great location
Slow service
Mark
United Kingdom,
February
2024
6.0/10
The hotel is conveniently located at the end of China Town/Street in Kuala Terengganu, offering easy access to nearby shops and markets. The rooms are clean and carpeted with individual air-conditioning units, ideal for a place to sleep, although lacking a balcony. The service was detailed about check out time but not particularly courteous. The dining experience had some issues, including leakage at the air conditioning and not very friendly staff. Overall, a strategic location for tourists with room for improvement in service and dining.
Rooms
7.0
The rooms are clean enough and suitable if you just need a place to sleep.
Service
5.0
The service, except for cleaners, is not very friendly and lacks courtesy.
Location
8.0
The hotel's location at the end of China Town/Street in Kuala Terengganu is strategic for tourists, with easy access to nearby shops and markets.
Dining
5.0
The dining experience had some issues like leaking air conditioning and not so clean bathrooms.
Facilities
6.0
The facilities are good but require some maintenance and improvement.
convenient location
not so friendly staff
William
United Kingdom,
January
2024
7.2/10
The hotel's location is excellent, right in the center of town near various attractions. The rooms are bright, comfortable, and spacious, although privacy could be an issue due to the busy road. The service was friendly, but there is room for improvement in communication skills. The dining experience was average with limited options. Overall, a good value for money stay with a few drawbacks.
Rooms
8.0
The rooms are bright, comfortable, spacious, and super clean.
Service
7.0
The staff was friendly, but could benefit from additional communication training.
Location
9.0
The hotel's central location near popular attractions and eateries makes it a convenient choice for exploring the town.
Dining
5.0
The dining options were average with limited choices available.
Facilities
7.0
The hotel offers standard facilities for a comfortable stay.